To: ucnaguit <ucnaguit@bayan.com.ph>
Cc: "Maria Neriza G. Manuel" MGManuel@bayan.com.ph, "Evangeline J. Esguerra" EJEsguerra@bayan.com.ph, "Vincent V. Dimaculangan" VVDimaculangan@bayan.com.ph, "Julie R. Lutao" JRLutao@bayan.com.ph, "Randolf S. Serrano" RSSerrano@bayan.com.ph, "Dennis P. Cruz" dpcruz@bayan.com.ph, "Ma. Paula O. Veridiano" moveridiano@bayan.com.ph, "Cristina M. Gulapa" cmgulapa@bayan.com.ph, CS for Data & IP Services csdip@bayan.com.ph, Customer Care CustomerCare@bayan.com.ph, customersupport@bayan.com.ph, JPSanico@bayan.com.ph
Dear Mr. Naguit,
May I call to your attention what transpired between me and one of your TSRs last Sept 5, 2008 (Friday) at around 8:30 am. I made a call to Tech Support (02 4492959) that morning to ask for updates on my fault ticket. I was able to speak to Cynthia Agabin. Before putting me on hold, the Tech Support Rep (TSR) Cynthia Agabin replied, "First call mo, Juan dela Cruz, saan ka pa!"
Disrespectful and discourteous people like this don't have a place in the customer service industry. May I request for a written apology from the person concerned and CSDIP on this concern? If you want to improve on the delivery of your service, you'd better have necessary corrective actions on matters like this.
Thank you.
Bayantel Dispute Ticket No: 0454425
Date Generated: 5 September 2008 (Friday), 9:11 am
Related posts:
http://request-timed-out.blogspot.com/search/label/Cynthia%20Agabin
LinkedIn:
https://ph.linkedin.com/pub/cynthia-agabin/75/139/405
Showing posts with label Cynthia Agabin. Show all posts
Showing posts with label Cynthia Agabin. Show all posts
Tuesday, September 9, 2008
Friday, September 5, 2008
BayanDSL TSR Cynthia Agabin
I made a call to Tech Support (02 4492959) this morning to ask for updates on my fault ticket. Before putting me on hold, the Tech Support Rep (TSR) Cynthia Agabin replied, "First call mo, Juan dela Cruz, saan ka pa!"
Well... well... Cynthia that's not the proper way to talk to your clients. Putang-ina nyo! My fault ticket's been open/unresolved for the past three months and you talk to your subcribers like this! Putang-ina nyo talaga!
Better be sorry for this!
Bayantel Dispute Ticket No: 0454 425
Date Generated: 5 September 2008, 9:20 am
Related posts:
http://request-timed-out.blogspot.com/search/label/Cynthia%20Agabin
LinkedIn:
https://ph.linkedin.com/pub/cynthia-agabin/75/139/405
Well... well... Cynthia that's not the proper way to talk to your clients. Putang-ina nyo! My fault ticket's been open/unresolved for the past three months and you talk to your subcribers like this! Putang-ina nyo talaga!
Better be sorry for this!
Bayantel Dispute Ticket No: 0454 425
Date Generated: 5 September 2008, 9:20 am
Related posts:
http://request-timed-out.blogspot.com/search/label/Cynthia%20Agabin
LinkedIn:
https://ph.linkedin.com/pub/cynthia-agabin/75/139/405
Dispute Ticket 0454425
To: "Cristina M. Gulapa" <cmgulapa@bayan.com.ph>, CS for Data & IP Services <csdip@bayan.com.ph>, customersupport@bayan.com.ph, "Dennis P. Cruz" <dpcruz@bayan.com.ph>, "Evangeline J. Esguerra" <EJEsguerra@bayan.com.ph>, "Julie R. Lutao" <JRLutao@bayan.com.ph>, "Ma. Paula O. Veridiano" <moveridiano@bayan.com.ph>, "Maria Neriza G. Manuel" <MGManuel@bayan.com.ph>, MGManuel@bayantel.com.ph, "Randolf S. Serrano" <RSSerrano@bayan.com.ph>, "Vincent V. Dimaculangan" <VVDimaculangan@bayan.com.ph>
Re: BayanDSL TSR Cynthia Agabin
I made a call to Tech Support (02 4492959) this morning to ask for updates on my fault ticket. Before putting me on hold, the Tech Support Rep (TSR) Cynthia Agabin replied, "First call mo, Juan dela Cruz, saan ka pa!"
I'm assuming that this is not the proper way to deal with your subscribers. I expect that necessary corrective actions would be put on place.
Thank you.
Related posts:
http://request-timed-out.blogspot.com/search/label/Cynthia%20Agabin
LinkedIn:
https://ph.linkedin.com/pub/cynthia-agabin/75/139/405
Re: BayanDSL TSR Cynthia Agabin
I made a call to Tech Support (02 4492959) this morning to ask for updates on my fault ticket. Before putting me on hold, the Tech Support Rep (TSR) Cynthia Agabin replied, "First call mo, Juan dela Cruz, saan ka pa!"
I'm assuming that this is not the proper way to deal with your subscribers. I expect that necessary corrective actions would be put on place.
Thank you.
Related posts:
http://request-timed-out.blogspot.com/search/label/Cynthia%20Agabin
LinkedIn:
https://ph.linkedin.com/pub/cynthia-agabin/75/139/405
Thursday, September 4, 2008
BayanDSL TSR Cynthia Agabin
Cynthia Agabin: Saan ka pa!!!
http://profiles.friendster.com/32344036
"Slow down and enjoy life. It's not only the scenery you miss by going too fast - you also miss the sense of where you are going and why."
SAAN KA PA!!!
Related Posts:
http://request-timed-out.blogspot.com/search/label/Cynthia%20Agabin
LinkedIn:
https://ph.linkedin.com/pub/cynthia-agabin/75/139/405
http://profiles.friendster.com/32344036
"Slow down and enjoy life. It's not only the scenery you miss by going too fast - you also miss the sense of where you are going and why."
SAAN KA PA!!!
Related Posts:
http://request-timed-out.blogspot.com/search/label/Cynthia%20Agabin
LinkedIn:
https://ph.linkedin.com/pub/cynthia-agabin/75/139/405
Subscribe to:
Posts (Atom)