RTO 3-July-2008 2236H (FAULT TICKET OPEN FOR MORE THAN ONE MONTH NOW)

To Vangie Esguerra, Vince Dimaculangan, and Isay Manuel;

I got disconnected again tonight (3-July-2008) at 10:36 pm. Kindly provide me detailed update on this concern thru email. My fault ticket has been open for more than one month now. I find it strange this was reported as early as 23-May-200 and you still haven't addressed this situation up until now.

bayanDSL 1.2 mbps plan
BayanTel

Reply from 202.78.97.1: bytes=32 time=14ms TTL=254
Reply from 202.78.97.1: bytes=32 time=21ms TTL=254
Reply from 202.78.97.1: bytes=32 time=221ms TTL=254
Reply from 202.78.97.1: bytes=32 time=19ms TTL=254
Reply from 202.78.97.1: bytes=32 time=16ms TTL=254
Reply from 202.78.97.1: bytes=32 time=26ms TTL=254
Reply from 202.78.97.1: bytes=32 time=20ms TTL=254
Reply from 202.78.97.1: bytes=32 time=349ms TTL=254
Reply from 202.78.97.1: bytes=32 time=195ms TTL=254
Reply from 202.78.97.1: bytes=32 time=16ms TTL=254
Reply from 202.78.97.1: bytes=32 time=155ms TTL=254
Reply from 202.78.97.1: bytes=32 time=304ms TTL=254
Reply from 202.78.97.1: bytes=32 time=22ms TTL=254
Reply from 202.78.97.1: bytes=32 time=20ms TTL=254
Reply from 202.78.97.1: bytes=32 time=26ms TTL=254
Reply from 202.78.97.1: bytes=32 time=18ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Disconnected for the thrid and fourth time tonight 2-July-2008 (2227H and 2229H)

To Vangie Esguerra, Isay Manuel, and Vince Dimaculangan;

Napapadalas na yata ang disconnection ko. This is not worth the money i'm paying. Please do something about this ASAP.

bayanDSL 1.2 mbps plan
BayanTel

Ping 3rd and 4th disconnection

Reply from 202.78.97.1: bytes=32 time=19ms TTL=254
Reply from 202.78.97.1: bytes=32 time=19ms TTL=254
Reply from 202.78.97.1: bytes=32 time=18ms TTL=254
Reply from 202.78.97.1: bytes=32 time=20ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 202.78.97.1: bytes=32 time=18ms TTL=254
Reply from 202.78.97.1: bytes=32 time=16ms TTL=254
Reply from 202.78.97.1: bytes=32 time=16ms TTL=254
Reply from 202.78.97.1: bytes=32 time=16ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 202.78.97.1: bytes=32 time=16ms TTL=254
Reply from 202.78.97.1: bytes=32 time=18ms TTL=254
Reply from 202.78.97.1: bytes=32 time=15ms TTL=254