Direct Phone Lines to BayanDSL Tech Support Unit Heads

BayanDSL Customer Service Numbers You Can Call
CSDIP BayanDSL

If BayanDSL's customer service trunkline just keeps on ringing, you can always call these numbers.

Vincent Dimaculangan
02 4493651
02 4493373

Julie Lutao
02 4493322

Dennis Cruz
02 4493357

Maria Neriza "Ysay" Manuel
02 4972165

Ruben Sison Jr.
02 4493356

Evangeline Esguerra
02 4493328

Mobile Support
0917 8932189

Data and Network Operations Center (DNOC)
02 4493429

Other customer service numbers you can call
02 4493398
02 4493338
02 4493509
02 4493340

They are always here to serve you...

Re: Buffering in Youtube

Dear Vangie Esguerra and Isay Manuel,

It seems nothing's really been done on the part of tech and customer support. Puro na lang palusot ang ginagawa. Last Monday, a technician came to my residence to check on my connection. Alfie, the technician told me that it's not normal for www.youtube.com to buffer at 1.2mbps bandwidth speed. Mabagal ang connection ko with all sites that loads java and flash, that includes www.bayan.com.ph. They have used their computer to check my connection. All the screen shots that were made last Monday came from the technician's computer.

The problem now is that Vince Dimaculangan is telling me that this is just normal. All the factors he considred are all computer specific problems. So sino ang nagsasabi ng totoo, 'yun bang technician na nagpunta dito at drop test o ang inyong technical support service?

And dammit!!! How many times do I have to tell you people that I don't use a router!

---------- Forwarded message ----------
From: Customer Support
Date: Wed, Aug 27, 2008 at 10:41 PM
Subject: Buffering in youtube


Good evening! As we have discussed during our conversation. Buffering in youtube.com and other sites that may use quite a bit of flash content is normal even for a 1.2 mbps connection. There are other factors that you need to look into besides your internet bandwidth.

Router
Computer applications that are running
Browser
Type of flash player installed
Java versions or scripting

Sincerely,


VINZ
Customer Support for Data & IP Services
Customer Care Division
Bayan Telecommunications, Incorporated
7th Floor Roosevelt Operations Center
234 Roosevelt Avenue, San Francisco Del Monte
Quezon City, Philippines 1105

CSDIP Replies... Finally

On Thu, Aug 14, 2008 at 11:30 PM, CS for Data and IP Services csdip@bayan.com.ph wrote:

Cc: Ariel Aguilar amaguilar427@yahoo.com, Evangeline J. Esguerra EJEsguerra@bayan.com.ph, Maria Neriza G. Manuel MGManuel@bayan.com.ph, Vincent V. Dimaculangan VVDimaculangan@bayan.com.ph

Greetings!

This is to acknolwedge your email. Test results given will be escalated with our Personnel for thorough checking and resolution. Allow us to get back to you once update is given.

Again, our apology for the inconvenience.

Sincerely,


Cristina M. Gulapa
Technical Support Representative
Customer Support for Data and IP Services
Customer Care Division
Bayan Telecommunications, Inc.
7th Floor Roosevelt Operations Center
234 Roosevelt Avenue, SFDM Quezon City.

Ano daw?!?!? Apologies na naman!

RTO 3-July-2008 2236H (FAULT TICKET OPEN FOR MORE THAN ONE MONTH NOW)

To Vangie Esguerra, Vince Dimaculangan, and Isay Manuel;

I got disconnected again tonight (3-July-2008) at 10:36 pm. Kindly provide me detailed update on this concern thru email. My fault ticket has been open for more than one month now. I find it strange this was reported as early as 23-May-200 and you still haven't addressed this situation up until now.

bayanDSL 1.2 mbps plan
BayanTel

Reply from 202.78.97.1: bytes=32 time=14ms TTL=254
Reply from 202.78.97.1: bytes=32 time=21ms TTL=254
Reply from 202.78.97.1: bytes=32 time=221ms TTL=254
Reply from 202.78.97.1: bytes=32 time=19ms TTL=254
Reply from 202.78.97.1: bytes=32 time=16ms TTL=254
Reply from 202.78.97.1: bytes=32 time=26ms TTL=254
Reply from 202.78.97.1: bytes=32 time=20ms TTL=254
Reply from 202.78.97.1: bytes=32 time=349ms TTL=254
Reply from 202.78.97.1: bytes=32 time=195ms TTL=254
Reply from 202.78.97.1: bytes=32 time=16ms TTL=254
Reply from 202.78.97.1: bytes=32 time=155ms TTL=254
Reply from 202.78.97.1: bytes=32 time=304ms TTL=254
Reply from 202.78.97.1: bytes=32 time=22ms TTL=254
Reply from 202.78.97.1: bytes=32 time=20ms TTL=254
Reply from 202.78.97.1: bytes=32 time=26ms TTL=254
Reply from 202.78.97.1: bytes=32 time=18ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Disconnected for the thrid and fourth time tonight 2-July-2008 (2227H and 2229H)

To Vangie Esguerra, Isay Manuel, and Vince Dimaculangan;

Napapadalas na yata ang disconnection ko. This is not worth the money i'm paying. Please do something about this ASAP.

bayanDSL 1.2 mbps plan
BayanTel

Ping 3rd and 4th disconnection

Reply from 202.78.97.1: bytes=32 time=19ms TTL=254
Reply from 202.78.97.1: bytes=32 time=19ms TTL=254
Reply from 202.78.97.1: bytes=32 time=18ms TTL=254
Reply from 202.78.97.1: bytes=32 time=20ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 202.78.97.1: bytes=32 time=18ms TTL=254
Reply from 202.78.97.1: bytes=32 time=16ms TTL=254
Reply from 202.78.97.1: bytes=32 time=16ms TTL=254
Reply from 202.78.97.1: bytes=32 time=16ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 202.78.97.1: bytes=32 time=16ms TTL=254
Reply from 202.78.97.1: bytes=32 time=18ms TTL=254
Reply from 202.78.97.1: bytes=32 time=15ms TTL=254

Disconnected Twice 2-July-2008 (2202H and 2207H)

To Vangie Esguerra, Isay Manuel, and Vince Dimaculangan;

I got disconnected twice just now. Your TSR informed me that it was due to port error. It has been a month since i reported this situation. Please see to it that this be resolved immediately.

bayanDSL 1.2 mbps plan
BayanTel




Ping Results prior to the second disconnection.

Pinging 202.78.97.1 with 32 bytes of data:
Reply from 202.78.97.1: bytes=32 time=688ms TTL=254
Reply from 202.78.97.1: bytes=32 time=535ms TTL=254
Reply from 202.78.97.1: bytes=32 time=439ms TTL=254
Reply from 202.78.97.1: bytes=32 time=612ms TTL=254
Reply from 202.78.97.1: bytes=32 time=483ms TTL=254
Reply from 202.78.97.1: bytes=32 time=492ms TTL=254
Reply from 202.78.97.1: bytes=32 time=609ms TTL=254
Reply from 202.78.97.1: bytes=32 time=227ms TTL=254
Reply from 202.78.97.1: bytes=32 time=1087ms TTL=254
Reply from 202.78.97.1: bytes=32 time=558ms TTL=254
Reply from 202.78.97.1: bytes=32 time=132ms TTL=254
Reply from 202.78.97.1: bytes=32 time=623ms TTL=254
Reply from 202.78.97.1: bytes=32 time=753ms TTL=254
Reply from 202.78.97.1: bytes=32 time=410ms TTL=254
Reply from 202.78.97.1: bytes=32 time=562ms TTL=254
Reply from 202.78.97.1: bytes=32 time=742ms TTL=254
Reply from 202.78.97.1: bytes=32 time=357ms TTL=254
Reply from 202.78.97.1: bytes=32 time=253ms TTL=254
Reply from 202.78.97.1: bytes=32 time=316ms TTL=254
Reply from 202.78.97.1: bytes=32 time=620ms TTL=254
Reply from 202.78.97.1: bytes=32 time=346ms TTL=254