Re: Buffering in Youtube

Dear Julie Lutao,

I'm speaking to one of your TSRs (Chris Palad) right now to check on updates. You made another mistake in your report/memo re: IP addresses. As far as I can recall, i've repeatedly told you that 121.97... is a bad IP address. This IP address blocks my access to a range of websites that I browse on a regular basis. I used to get this IP address prior to the month of August (prior to 08 Aug 2008 to be specific).

As of the moment, i'm consistently getting 121.96... and i've also been consistently experiencing problems with websites with flash or java apps. Prior to 121.96... I used to get a range of IP addresses (121.97... included) of which I didn't note down since connectivity was good. One of the points we've discussed last night is the relationship of the IP address and my current web access concern.

Please see to it that your report/memo in my fault ticket be corrected. Thanks.

Ano ba!?!?! Nakikinig ba talaga kayo sa mga customers pag kausap nyo sila? Damn!

Re: Buffering in Youtube

Dear Vangie Esguerra and Isay Manuel,

It seems nothing's really been done on the part of tech and customer support. Puro na lang palusot ang ginagawa. Last Monday, a technician came to my residence to check on my connection. Alfie, the technician told me that it's not normal for www.youtube.com to buffer at 1.2mbps bandwidth speed. Mabagal ang connection ko with all sites that loads java and flash, that includes www.bayan.com.ph. They have used their computer to check my connection. All the screen shots that were made last Monday came from the technician's computer.

The problem now is that Vince Dimaculangan is telling me that this is just normal. All the factors he considred are all computer specific problems. So sino ang nagsasabi ng totoo, 'yun bang technician na nagpunta dito at drop test o ang inyong technical support service?

And dammit!!! How many times do I have to tell you people that I don't use a router!

---------- Forwarded message ----------
From: Customer Support
Date: Wed, Aug 27, 2008 at 10:41 PM
Subject: Buffering in youtube


Good evening! As we have discussed during our conversation. Buffering in youtube.com and other sites that may use quite a bit of flash content is normal even for a 1.2 mbps connection. There are other factors that you need to look into besides your internet bandwidth.

Router
Computer applications that are running
Browser
Type of flash player installed
Java versions or scripting

Sincerely,


VINZ
Customer Support for Data & IP Services
Customer Care Division
Bayan Telecommunications, Incorporated
7th Floor Roosevelt Operations Center
234 Roosevelt Avenue, San Francisco Del Monte
Quezon City, Philippines 1105

CSDIP Replies... Finally

On Thu, Aug 14, 2008 at 11:30 PM, CS for Data and IP Services csdip@bayan.com.ph wrote:

Cc: Ariel Aguilar amaguilar427@yahoo.com, Evangeline J. Esguerra EJEsguerra@bayan.com.ph, Maria Neriza G. Manuel MGManuel@bayan.com.ph, Vincent V. Dimaculangan VVDimaculangan@bayan.com.ph

Greetings!

This is to acknolwedge your email. Test results given will be escalated with our Personnel for thorough checking and resolution. Allow us to get back to you once update is given.

Again, our apology for the inconvenience.

Sincerely,


Cristina M. Gulapa
Technical Support Representative
Customer Support for Data and IP Services
Customer Care Division
Bayan Telecommunications, Inc.
7th Floor Roosevelt Operations Center
234 Roosevelt Avenue, SFDM Quezon City.

Ano daw?!?!? Apologies na naman!

Five Days Later...

Five days have passed and i'm not getting ANY reply from bayan customer support

It has been five days since my last email. I haven't recieved any reply yet and i'm still getting a high latency. Please see to it that this be addressed the soonest time possible.

The fault ticket has been open for MORE THAN two months now.

Ping results are still bad... darn!!!

Reply from 202.78.97.1: bytes=32 time=1373ms TTL=250
Reply from 202.78.97.1: bytes=32 time=735ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1143ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1163ms TTL=250
Reply from 202.78.97.1: bytes=32 time=775ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1189ms TTL=250
Reply from 202.78.97.1: bytes=32 time=357ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1036ms TTL=250
Reply from 202.78.97.1: bytes=32 time=639ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1311ms TTL=250
Reply from 202.78.97.1: bytes=32 time=771ms TTL=250
Reply from 202.78.97.1: bytes=32 time=882ms TTL=250
Reply from 202.78.97.1: bytes=32 time=846ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1090ms TTL=250
Reply from 202.78.97.1: bytes=32 time=433ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=817ms TTL=250
Reply from 202.78.97.1: bytes=32 time=329ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=176ms TTL=250
Reply from 202.78.97.1: bytes=32 time=624ms TTL=250
Reply from 202.78.97.1: bytes=32 time=826ms TTL=250
Reply from 202.78.97.1: bytes=32 time=507ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=20ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=662ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=944ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=1013ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=896ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=770ms TTL=250
Reply from 202.78.97.1: bytes=32 time=37ms TTL=250
Reply from 202.78.97.1: bytes=32 time=650ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=821ms TTL=250
Reply from 202.78.97.1: bytes=32 time=497ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1477ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1083ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=1722ms TTL=250
Reply from 202.78.97.1: bytes=32 time=854ms TTL=250

Print Screen Drop Test at Port

On Sun, Aug 10, 2008 at 1:08 PM, Ariel Aguilar amaguilar427@yahoo.com wrote:

Good pm,

Would like to forward result of droptest at port done by osc 765- Bernardo this morning...see attach files...thanks

My reply, Aug 10, 2008 at 1:42 PM:

There seems to be a conflict with what you got and what i'm getting...

I'm getting a high latency for ping: range of 700ms to 2100ms

and bandwidth connection of 120 kbits/s DL, 219 kbits/s UL



Panalo! High Score pa rin ang ping results ko!

bayanDSL 1.2 mbps plan
BayanTel

Reply from 202.78.97.1: bytes=32 time=1835ms TTL=250
Reply from 202.78.97.1: bytes=32 time=2018ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1869ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1616ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1258ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1362ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=1518ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=1772ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1875ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1904ms TTL=250
Reply from 202.78.97.1: bytes=32 time=2000ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=1788ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=1500ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1306ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1644ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=1051ms TTL=250
Reply from 202.78.97.1: bytes=32 time=738ms TTL=250
Reply from 202.78.97.1: bytes=32 time=889ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1122ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1162ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1188ms TTL=250
Reply from 202.78.97.1: bytes=32 time=2029ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1530ms TTL=250
Reply from 202.78.97.1: bytes=32 time=2163ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1595ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1373ms TTL=250
Reply from 202.78.97.1: bytes=32 time=719ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1578ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1326ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1270ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1877ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1419ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1105ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1529ms TTL=250
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Reply from 202.78.97.1: bytes=32 time=1033ms TTL=250
Reply from 202.78.97.1: bytes=32 time=400ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1329ms TTL=250
Reply from 202.78.97.1: bytes=32 time=835ms TTL=250
Reply from 202.78.97.1: bytes=32 time=826ms TTL=250

Ping Results

Ping Results for 1.2mbps plan. DAMN! High Score ako lagi sa mga ping ko!

bayanDSL 1.2 mbps plan
BayanTel

Reply from 202.78.97.1: bytes=32 time=1369ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1713ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1680ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1339ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1275ms TTL=250
Reply from 202.78.97.1: bytes=32 time=1213ms TTL=250
Reply from 202.78.97.1: bytes=32 time=995ms TTL=250
Reply from 202.78.97.1: bytes=32 time=919ms TTL=250
Reply from 202.78.97.1: bytes=32 time=655ms TTL=250
Reply from 202.78.97.1: bytes=32 time=654ms TTL=250
Reply from 202.78.97.1: bytes=32 time=685ms TTL=250
Reply from 202.78.97.1: bytes=32 time=874ms TTL=250
Reply from 202.78.97.1: bytes=32 time=919ms TTL=250
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