It seems nothing's really been done on the part of tech and customer support. Puro na lang palusot ang ginagawa. Last Monday, a technician came to my residence to check on my connection. Alfie, the technician told me that it's not normal for www.youtube.com to buffer at 1.2mbps bandwidth speed. Mabagal ang connection ko with all sites that loads java and flash, that includes www.bayan.com.ph. They have used their computer to check my connection. All the screen shots that were made last Monday came from the technician's computer.
The problem now is that Vince Dimaculangan is telling me that this is just normal. All the factors he considred are all computer specific problems. So sino ang nagsasabi ng totoo, 'yun bang technician na nagpunta dito at drop test o ang inyong technical support service?
And dammit!!! How many times do I have to tell you people that I don't use a router!
---------- Forwarded message ----------
From: Customer Support
Date: Wed, Aug 27, 2008 at 10:41 PM
Subject: Buffering in youtube
Good evening! As we have discussed during our conversation. Buffering in youtube.com and other sites that may use quite a bit of flash content is normal even for a 1.2 mbps connection. There are other factors that you need to look into besides your internet bandwidth.
Router
Computer applications that are running
Browser
Type of flash player installed
Java versions or scripting
Sincerely,
VINZ
Customer Support for Data & IP Services
Customer Care Division
Bayan Telecommunications, Incorporated
7th Floor Roosevelt Operations Center
234 Roosevelt Avenue, San Francisco Del Monte
Quezon City, Philippines 1105
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