To: ucnaguit <ucnaguit@bayan.com.ph>
Cc: "Maria Neriza G. Manuel" MGManuel@bayan.com.ph, "Evangeline J. Esguerra" EJEsguerra@bayan.com.ph, "Vincent V. Dimaculangan" VVDimaculangan@bayan.com.ph, "Julie R. Lutao" JRLutao@bayan.com.ph, "Randolf S. Serrano" RSSerrano@bayan.com.ph, "Dennis P. Cruz" dpcruz@bayan.com.ph, "Ma. Paula O. Veridiano" moveridiano@bayan.com.ph, "Cristina M. Gulapa" cmgulapa@bayan.com.ph, CS for Data & IP Services csdip@bayan.com.ph, Customer Care CustomerCare@bayan.com.ph, customersupport@bayan.com.ph, JPSanico@bayan.com.ph
Dear Mr. Naguit,
May I call to your attention what transpired between me and one of your TSRs last Sept 5, 2008 (Friday) at around 8:30 am. I made a call to Tech Support (02 4492959) that morning to ask for updates on my fault ticket. I was able to speak to Cynthia Agabin. Before putting me on hold, the Tech Support Rep (TSR) Cynthia Agabin replied, "First call mo, Juan dela Cruz, saan ka pa!"
Disrespectful and discourteous people like this don't have a place in the customer service industry. May I request for a written apology from the person concerned and CSDIP on this concern? If you want to improve on the delivery of your service, you'd better have necessary corrective actions on matters like this.
Thank you.
Bayantel Dispute Ticket No: 0454425
Date Generated: 5 September 2008 (Friday), 9:11 am
Related posts:
http://request-timed-out.blogspot.com/search/label/Cynthia%20Agabin
LinkedIn:
https://ph.linkedin.com/pub/cynthia-agabin/75/139/405
1 comment:
On behalf of Customer Support for Data and IP Services (CSDIP), I apologize for what our technical support representative said during your call. What Cynthia has said was wrong and uncalled for. I have issued proper disciplinary action to Cynthia Agabin for being saying such words while on the phone with a customer. We will make sure that such incidents do not recur in the future. Again, I apologize for this.
Sincerely,
Vinz Dimaculangan
Unit Head, Customer Support For Data & IP Services
Customer Care Division
Bayan Telecommunications, Inc.
VVDimaculangan@bayan.com.ph
02 4493651
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