To: "Cristina M. Gulapa" <cmgulapa@bayan.com.ph>, CS for Data & IP Services <csdip@bayan.com.ph>, customersupport@bayan.com.ph, "Dennis P. Cruz" <dpcruz@bayan.com.ph>, "Evangeline J. Esguerra" <EJEsguerra@bayan.com.ph>, "Julie R. Lutao" <JRLutao@bayan.com.ph>, "Ma. Paula O. Veridiano" <moveridiano@bayan.com.ph>, "Maria Neriza G. Manuel" <MGManuel@bayan.com.ph>, MGManuel@bayantel.com.ph, "Randolf S. Serrano" <RSSerrano@bayan.com.ph>, "Vincent V. Dimaculangan" <VVDimaculangan@bayan.com.ph>
Re: BayanDSL TSR Cynthia Agabin
I made a call to Tech Support (02 4492959) this morning to ask for updates on my fault ticket. Before putting me on hold, the Tech Support Rep (TSR) Cynthia Agabin replied, "First call mo, Juan dela Cruz, saan ka pa!"
I'm assuming that this is not the proper way to deal with your subscribers. I expect that necessary corrective actions would be put on place.
Thank you.
Related posts:
http://request-timed-out.blogspot.com/search/label/Cynthia%20Agabin
LinkedIn:
https://ph.linkedin.com/pub/cynthia-agabin/75/139/405
1 comment:
On behalf of Customer Support for Data and IP Services (CSDIP), I apologize for what our technical support representative said during your call. What Cynthia has said was wrong and uncalled for. I have issued proper disciplinary action to Cynthia Agabin for being saying such words while on the phone with a customer. We will make sure that such incidents do not recur in the future. Again, I apologize for this.
Sincerely,
Vinz Dimaculangan
Unit Head, Customer Support For Data & IP Services
Customer Care Division
Bayan Telecommunications, Inc.
VVDimaculangan@bayan.com.ph
02 4493651
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